Contact and FAQ

Our Customer Service is at your service:

Monday to Friday,

from 10:00 to 12:00 and from 13:30 to 17:30

By phone: +33 (0)9 71 24 98 87

By email: [email protected]

All the products we sell are displayed on our website at the following address: https://www.play-in.com/

You can find out if your item is available by using the search bar in the top right-hand corner.

On the product page, you'll be able to see whether it's available in the Paris boutique or for delivery.

If your order contains only single cards, or if you placed it at least one day before coming, you can collect it from the Paris BNF store now.

If your order contains single cards and is not yet ready, you may have to wait several minutes for it to be prepared.

You can contact us to let us know when you'll be arriving, so that your order will be ready when you do.

Please note: For other stores, you can collect your order as soon as you have received notification that it is ready.

Yes, as soon as your order has been dispatched, you will receive a dispatch confirmation e-mail in the mailbox linked to your Playin customer account.

This e-mail will contain a tracking number and a link to the French post office's website to track your mail or parcel.

The link to the post office website: https://www.laposte.fr/outils/suivre-vos-envois

If you don't see the e-mail in your mailbox, please check your spam folder.

Your order is only tracked once the post office has scanned the number. There is usually a 24-hour delay between the time we ship your order and the time the post office scans your tracking number.

Please note that as the post office does not collect on Saturdays and Sundays, if we dispatch your order between Friday after the last collection and Sunday, the tracking of your order will not be activated by the post office until the following Monday.

If your order was dispatched less than a week ago, the post office may be experiencing a slight delay.

If you still have not received your order one week after shipment, please contact us by e-mail at [email protected].

We will take the necessary steps with the post office.

It is possible to group orders if and only if your orders meet the following criteria:

• Orders have been paid for

• Orders have not yet been shipped

• Orders are linked to the same Playin account

If all the orders you wish to group together meet these conditions, you can send us a grouping request by e-mail to [email protected], and we'll get back to you as soon as possible.

All bookings can be cancelled and reimbursed with a voucher.

You can request cancellation by e-mail to the following address: [email protected].

If you notice that your order is not complete or that an item is not the right one, we will suggest one or more solutions to solve your problem. All you have to do is send an e-mail to [email protected], providing us with the following information:

• The error affecting your order

• Your order number (which you can find in the top right-hand corner of your invoice).

• A photo of your parcel, the damaged products and your invoice.

During the Previews, it is possible to pick up any product from the new French and English editions, in one or more copies, while stocks last.

The Buy-a-box offer is valid during this period.

If you'd like to sell us your cards individually, you can do so directly on our website in the Sell my cards section.

All the cards we buy back are listed by edition, language and condition.

If you have any further questions, please contact our dedicated service by e-mail at [email protected].

The Buy-a-Box card can only be distributed with the purchase of a box of boosters collected in-store and while stocks last. A maximum of one Buy-a-Box card per person, regardless of the number of boxes purchased.

Unfortunately, if you buy a box of boosters on delivery, we won't be able to send you the Buy-a-Box card as well.

This restriction is imposed on us by Wizards of the Coast, and we are obliged to respect it.

We ship an order when all the items in it are available.

If you need the item(s) not pre-ordered earlier, please contact us by e-mail at [email protected] so that we can offer you an appropriate solution for your order.

If a component is missing from one of your articles, the editor is responsible for returning the component in question. To speed up the processing of your request, we encourage you to contact the publisher yourself.

If you would like our team to take care of it, you can send us an e-mail to [email protected], but the processing time will be longer.

If you can't find the publisher's address so that you can contact him directly, you can ask us by e-mail at [email protected].

you'll find all opening times, as well as special openings and closures, on your store's dedicated page.

Find your nearest store.

It is quite possible for someone you know to pick up your order for you. To do so, please send us an e-mail to [email protected] to give this person power of attorney.

The person picking up your order will need to show proof of identity.

It is not possible to book an event by telephone, as the reservation must be paid for in order to be validated.

However, you can reserve your place directly in-store with our hostesses or on our website in the In-store events section.

To reserve a table at Paris Bnf, an option is available directly on the site.

For other stores, you can reserve by telephone or e-mail at [email protected].